TESTIMONIALS
Great feedback from our clients is our greatest reward.
"In my private sector and federal experiences there are none who have exceeded the level of performance and professionalism as [NPS] has demonstrated, and few who have come close. Norris Professional Services reflects the best in performance, negotiation professionalism, and ethics that can be found in business."
- Contract Specialist, AZ USPFO contracting office for AZA ARNG Strong Bonds
"Norris Professional Services provided both professional and courteous services and went the extra mile to ensure the CHAC meeting was a success."
- Margie Scott-Cseh, Program Specialist (Communication Mgmt.) Centers for Disease Control and Prevention NCHHSTP
"In the past four years of supporting Strong Bonds events in our state, NPS is our number one pick. If given the option, we would choose NPS for each event. They have proven themselves to be cost-efficient with excellent customer service, communication, and competent."
- John Lockhart, CH (CPT) AZ ARNGFull Time Support Chaplain
"Norris Professional Services was always on time in meeting deliverables. They were ahead of schedule when contracting for a majority of the vendors needed for the conference. Norris Professional Services’ quality was also exceptional. Not only did they go above and beyond in their required deliverables, they would also go out of their way to ensure appropriate actions were taken if a problem with an attendee or housing issue came up during the management of the conference.
Norris Professional Services personnel were very professional throughout the entire planning and day to day management of our annual conferences. Our overall conference survey results demonstrate this as well where on average 91-94% of attendees were either satisfied or very satisfied with the knowledge, courtesy, and availability of the conference staff.
I was very satisfied with Norris Professional Services. They were easy to work with and met all deliverables in a timely and professional manner. It is evident that they are very committed to customer satisfaction especially with our conference attendees. Norris Professional Services provided valuable lessons learned and helped improve upon our conference every year. I would definitely use this company again in the future."
- Dana Todd, Business Management Specialist, General Services Administration
"I am pleased to document my unalloyed endorsement of professionalism and competence of the team at Norris Professional Services, Inc. NPS has been the logistical and creative foundation of our annual conference since 2004. NPS brings to this annual challenge a thorough knowledge of both the macro and micro systems issues that must be addressed in order to plan and operationalize a successful event. NPS has, with grace and respect, maintained that delicate balance of educating our organization about the essential components of effective event planning to enable us to provide guidance to them regarding our needs and preferences. NPS anticipates potential hurdles and provides options to address them that are informed by our vision and objectives for the event, and a healthy respect for the financial bottom line.
NPS has engendered a level of trust within our corporate management team that is rare. NPS was not our first conference management consultant. We have had experiences with others. The decision was made after our first experience with them that we would look no further. We have never been disappointed by Norris Professional Services."
- Gretchen Wartman
Vice President for Policy and Program, NMQF
"All of us at CDC have nothing but great things to report regarding Norris Professional Services' work, initiative, staff, and their exceptional knowledge of all things pertaining to government conference support. NPS has demonstrated the ability, initiative, and committment to anticipate the client's needs; I have seen them time and again go out out of their way to save the government money; and without exception, everyone on the NPS staff we come in contact with is knowledgeable, professional, and responsive. I am not alone here in the CDC Division of HIV Prevention when I say that having worked with NPS these 5+ years in major conference support requirements for our agency that we look forward to working with NPS for many years to come."
- William Bancroft, Health Communication Specialist, Centers for Disease Control and Prevention DHAP
"The National HIV Prevention Conference is a comprehensive multi-layered task driven project. More than 3,000 persons attended the 2011 conference. Attendees participated in 5 plenary sessions, 102 workshops, 58 roundtables and 208 oral poster presentations. There were more than 400 speakers and presenters who participated in this conference. NPS worked closely with CDC, SAMHSA, and HRSA in organizing this conference for other federal HIV Prevention Partners, state and local health departments, researchers, and HIV Prevention community based organizations to accomplish the goals and objectives of the National HIV Strategic Plan. I have the greatest respect for their technical capabilities, conference management implementation, and I whole heartedly support their efforts in obtaining any future contract. They worked diligently to meet the needs of the program, often exceeding expectations. Their staff was professional, courteous, accommodating and proficient in all of their assigned duties."
- Mari Brown, Senior Public Health Advisor, Centers for Disease Control and Prevention OID/NCHHSTP/DHPIRS/ CBB
"All around [NPS]'s performance is world class to include responsiveness, professionalism in written and verbal communication, and unequivocally, the best negotiating skills in obtaining the best value for the price for the Government that I have seen for services rendered and quality of deliverables."
- Col. Richard Palmatier, AZ USPFO contracting office for AZA ARNG Strong Bonds